Terms of service

Last updated: July 2026

Welcome

Welcome to the Sparkle & Boo website.

These Terms & Conditions explain the terms that apply when you use our website or place an order with us. They are intended to be clear, fair and easy to understand.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with them, please do not use our website.

These Terms & Conditions should be read alongside our Privacy Policy, Shipping Policy and Returns & Refund Policy, which contain additional information about shopping with Sparkle & Boo.

1. About Sparkle & Boo

These Terms & Conditions apply to your use of the Sparkle & Boo website and to every order placed through it.

Throughout these Terms & Conditions, "Sparkle & Boo", "we", "us" and "our" refer to Sparkle & Boo Limited. "You" and "your" refer to anyone using our website or purchasing products from us.

We offer carefully curated seasonal home décor, gifts and accessories through our online store.

As our collections evolve throughout the year, we may update our products, website and services from time to time.

2. Using Our Website

You may use our website for personal, lawful and non-commercial purposes.

You must not:

use the website for any unlawful, fraudulent or harmful purpose;
interfere with the operation or security of the website;
introduce viruses, malware or other malicious software;
attempt to gain unauthorised access to our systems, customer accounts or data; or
copy, reproduce or exploit any part of the website except as permitted by these Terms & Conditions.

We may suspend or restrict access to the website where reasonably necessary to protect our customers, our business or the security of our systems.

Although we make reasonable efforts to keep our website available, we cannot guarantee uninterrupted access. We may occasionally suspend access to carry out maintenance, install updates or respond to technical issues.

3. Products

We take reasonable care to ensure that the information on our website, including product descriptions, photographs, dimensions and prices, is accurate.

However, some variations should be expected.

Colours may appear differently depending on your screen or device settings.

Many of our products feature natural materials, handcrafted finishes or individually applied decorative elements. Minor variations in colour, texture, shape or finish are part of the character of these products and are not faults.

Product dimensions are provided as accurately as possible but may vary slightly.

Our collections change throughout the year to reflect the seasons we celebrate. Products may therefore become unavailable once a collection has sold through or a seasonal range has ended.

If a product becomes unavailable after you have placed an order but before it has been dispatched, we will contact you as soon as reasonably practicable to discuss the options available, including a suitable alternative or a full refund.

From time to time, we may correct errors, update product information or withdraw products from sale without notice. This will not affect any order that has already been accepted.

4. Prices & Payment

All prices displayed on our website are in Pounds Sterling (£) and include VAT where applicable.

We take reasonable care to ensure that prices are accurate. If we discover an obvious pricing error before accepting your order, we will contact you and give you the option to proceed at the correct price or cancel your order. If you choose to cancel, any payment you have made will be refunded in full.

Payment must be authorised before your order can be processed.

We accept the payment methods displayed during checkout. If payment cannot be authorised or is declined, we will be unable to accept your order.

Payments are processed securely by trusted third-party payment providers. Sparkle & Boo does not store your full payment card details.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your basket.

After you submit your order, we will send you an acknowledgement by email confirming that we have received it. This acknowledgement confirms receipt of your order only and does not mean that it has been accepted.

A contract between you and Sparkle & Boo is formed only when we send you confirmation that your order has been dispatched.

We may be unable to accept an order where, for example:

a product is no longer available;
payment cannot be authorised;
an obvious pricing error has occurred;
we reasonably believe the order is fraudulent or has been placed in breach of these Terms & Conditions; or
we are unable to fulfil the order for legal or operational reasons.

If we are unable to accept your order after payment has been taken, we will notify you promptly and refund the payment using your original payment method.

By placing an order, you confirm that you are at least 18 years old or otherwise legally capable of entering into a binding contract under the laws of England and Wales.

If you need to amend or cancel your order before it has been dispatched, please contact us as soon as possible. We will do our best to help. Once an order has been processed for dispatch, we may no longer be able to make changes. In these circumstances, our Returns & Refund Policy will apply.

6. Delivery

Our Shipping Policy sets out our delivery options, estimated delivery times and delivery charges.

Any delivery dates or times we provide are estimates only and are not guaranteed.

Occasionally, delivery may be delayed by events beyond our reasonable control, including severe weather, disruption to transport or courier services, industrial action, natural disasters, government action or interruptions to utilities or communications. Where reasonably possible, we will keep you informed if these events affect your order.

Please ensure that the delivery address you provide is complete and accurate. We cannot accept responsibility for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information.

Responsibility for the products passes to you when you, or a person identified by you, takes physical possession of them.

Ownership of the products passes to you once we have received payment in full.

7. Your Right to Cancel

If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to the exceptions set out in the Consumer Contracts Regulations 2013.

To exercise your right to cancel, you must notify us within the cancellation period.

If you cancel your order under your statutory rights, you must return the products to us in accordance with our Returns & Refund Policy.

Full details of your right to cancel, including any exceptions, how to notify us, returning goods and the processing of refunds, are set out in our Returns & Refund Policy.

Nothing in these Terms & Conditions affects your statutory rights.

8. Returns & Refunds

Our Returns & Refund Policy explains how to return eligible products and request a refund.

It includes information about return eligibility, applicable timescales, the refund process and any exceptions that apply.

Nothing in these Terms & Conditions limits or excludes your statutory rights under applicable consumer protection legislation.

9. Offers & Promotions

From time to time, we may offer promotional discounts, voucher codes or other special offers.

Unless the terms of a particular promotion state otherwise:

only one promotional code may be used per order;
promotions cannot be applied retrospectively to completed orders;
promotions may be subject to eligibility criteria, minimum spend requirements or expiry dates;
selected products or collections may be excluded; and
promotions have no cash value and cannot be exchanged for cash.

Where a promotion has its own terms and conditions, those terms apply in addition to these Terms & Conditions.

We may amend or withdraw a promotion where reasonably necessary. This will not affect any order that has already been accepted.

10. Intellectual Property

The content of this website is owned by, or licensed to, Sparkle & Boo and is protected by intellectual property laws.

This includes, but is not limited to:

the Sparkle & Boo® name;
our logos, branding and brand assets;
product and lifestyle photography;
graphics, illustrations and artwork;
product descriptions, editorial content and other written materials; and
the design, layout and content of this website.

The name Sparkle & Boo® is protected by a registered UK trade mark. You must not use our trade mark, or any name that is likely to cause confusion with it, without our prior written permission.

Our logos, photography, written content and other creative materials are protected by copyright and other applicable intellectual property rights.

You may access, download or print material from this website for your personal, non-commercial use only.

You must not copy, reproduce, publish, distribute, modify or otherwise use any content from this website for commercial purposes without our prior written permission.

Unauthorised use of our intellectual property may infringe copyright, trade mark and other applicable laws.

11. Third-Party Websites & Services

Our website may contain links to third-party websites or make use of third-party services, including payment providers.

These websites and services operate independently from Sparkle & Boo and have their own terms and conditions and privacy policies.

We are not responsible for the content, availability or practices of any third-party website or service.

The inclusion of a link on our website does not imply that we endorse or approve the third-party website, its products or its services.

We recommend that you read the terms and privacy policies of any third-party website or service before using it.

12. Liability

We provide our website, products and services with reasonable care and skill.

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights you have under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

We are not liable for any loss or damage that was not reasonably foreseeable at the time you entered into a contract with us.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for any loss arising from events beyond our reasonable control.

This includes, but is not limited to:

temporary interruption or unavailability of our website;
delays caused by third-party delivery providers or other events beyond our reasonable control;
inaccurate or incomplete information provided by you; or
the misuse of products or failure to follow any care or safety instructions provided.

Subject to the paragraph above concerning liability that cannot lawfully be excluded or limited, our total liability in relation to any claim arising from your order shall not exceed the amount paid for the products giving rise to that claim.

13. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our business, our website, our products or applicable laws and regulations.

The latest version will always be available on this page and will show the date it was last updated.

Any changes will apply from the date they are published. If you continue to use our website or place an order after updated Terms & Conditions have been published, you will be deemed to have accepted those changes.

Any changes will not affect an order where a contract has already been formed in accordance with these Terms & Conditions.

14. Governing Law & Dispute Resolution

These Terms & Conditions, and any contract formed between you and Sparkle & Boo, are governed by the laws of England and Wales.

If a dispute arises, we encourage you to contact us first so that we have the opportunity to resolve the matter promptly and fairly.

If we are unable to resolve a dispute, it will be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer law provides otherwise.

Nothing in these Terms & Conditions affects any statutory rights you may have under applicable consumer protection legislation.

15. General

Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision shall be treated as severed from the remaining Terms & Conditions. The remainder will continue in full force and effect.

No Waiver

If we delay or choose not to exercise any right or remedy available to us under these Terms & Conditions, this does not prevent us from exercising that right or remedy at a later date.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy and Returns & Refund Policy, set out the entire agreement between you and Sparkle & Boo in relation to your use of our website and any purchases made through it.