Refund policy

Last updated: July 2026

At Sparkle & Boo, we hope you love everything you choose. If something isn't quite right, we'll always do our best to put it right fairly, quickly and with as little fuss as possible.

This policy explains how returns and refunds work and should be read alongside our Terms & Conditions. Nothing in this policy affects your statutory rights.

If You've Changed Your Mind

If you're buying as a consumer, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.

To do this, simply contact us within those 14 days. Once you've told us you'd like to cancel, you'll have a further 14 days to return the item.

Returned items should be unused, in their original condition and, where reasonably possible, returned in their original packaging so they can be resold.

Unless we've agreed otherwise, you'll be responsible for the cost of returning a change-of-mind purchase.

Starting a Return

Please use our Contact Us page to get in touch. Please include your order number and letting us know why you'd like to return your item.

We'll let you know the next steps and, where a return is needed, provide the return details directly.

If Something Isn't Right

If your order arrives damaged, is faulty, isn't what you ordered, or something is missing, please use our Contact Us page to get in touch. Please include your order number and a brief description of the issue.

If your item is damaged or faulty, please include clear photographs showing the problem. We'll need these to assess the issue to resolve it as quickly as possible.

Once we've reviewed your message, we'll let you know the next steps.

Refunds

Once we've received your returned item, we'll process any refund within 14 days.

Refunds are made using your original payment method.

Where you're exercising your statutory right to cancel, we'll also refund the standard delivery charge you paid when placing your order. If you selected a premium or express delivery option, we'll refund the cost of our standard delivery service only, as provided by law.

Items That Can't Be Returned

Some products are excluded from the right to cancel, including personalised or bespoke items and certain sealed goods once they've been opened where this is permitted by law.

Where a product can't be returned, we'll make this clear before you place your order.