Shipping policy

Last updated: July 2026

We know you're looking forward to receiving your order. Every item is carefully prepared before it leaves us, and we'll always do our best to get it to you safely and within the estimated timescales set out below. This policy should be read alongside our Terms & Conditions and Returns & Refund Policy. Nothing in this policy affects your statutory rights.

Where We Deliver

We currently deliver to addresses across UK mainland and Northern Ireland.

We don't currently deliver to the Scottish Highlands & Islands, Channel Islands, Isle of Man, Republic of Ireland or internationally. We hope to extend our delivery area in future, and this page will be updated when we do.

Delivery Charges

Standard delivery is a flat £6.00 per order, shown at checkout before you complete your purchase.

We don't currently offer a free delivery threshold or an express/priority delivery option. We'd rather be honest about what we can consistently deliver than promise a service we can't always achieve. As a small, hands-on business, though we may introduce these in future as we grow.

Preparing Your Order

We aim to prepare and send your order within 5–7 working days of receiving it.

During particularly busy periods, such as seasonal launches or the run-up to Christmas, preparing your order may occasionally take a little longer, as demand is often at its highest across the whole delivery network, not just with us. If there's a significant delay, we'll let you know as soon as we can.

Delivery Services

We work with trusted delivery partners to make sure your order reaches you safely. The service used may vary depending on the size, weight and destination of your order.

Once your order has been sent, you'll receive a confirmation email. Where tracking is available, we'll include the details so you can follow your parcel's progress.

Delivery Times

Delivery times begin once your order has been sent and should be treated as estimates rather than guarantees.

Occasionally, deliveries may take longer due to circumstances outside our control, such as severe weather, transport disruption, industrial action or courier delays. Where we're aware of anything affecting your order, we'll let you know.

Incorrect Delivery Details

Please make sure your delivery address is correct when placing your order. Unfortunately, we're unable to accept responsibility for delays or non-delivery caused by incorrect or incomplete address details provided at checkout.

If you notice a mistake, contact us as soon as possible via our Contact Us page. We'll do our best to help if your order hasn't already been sent.

Lost or Delayed Deliveries

If your order hasn't arrived within a reasonable time, please get in touch with us. We'll work with our delivery partner to investigate and keep you updated throughout the process.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible, ideally with a photograph, and we'll put things right. For more information about damaged, faulty or unwanted items, please see our Returns & Refund Policy.